We want customers to receive their WEPN order in good condition and exactly as expected.
Due to the nature of our products, we cannot accept returns on opened, used, or tampered-with items.
Returns
Products must be unopened, unused, sealed, and in their original condition to be eligible for return consideration.
Return requests must be made within 14 days of receiving your order.
To request a return, please contact us with:
- Your order number
- Your full name
- The reason for the return
- Photos of the product if relevant
Please do not return any items without contacting us first.
Non-Returnable Items
We cannot accept returns for:
- Opened products
- Used products
- Products with broken seals
- Products damaged after delivery
- Items returned without prior approval
- Products purchased as part of a final sale or non-refundable promotion, unless faulty
Damaged, Faulty, or Incorrect Products
If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving it.
Please provide:
- Your order number
- A clear description of the issue
- Photos of the item and packaging
If the issue is approved, we may offer:
- A replacement
- A refund
- Store credit
The resolution will depend on the issue and product availability.
Refunds
If a refund is approved, it will be processed back to the original payment method.
Please allow several working days for the refund to appear in your account, depending on your bank or payment provider.
Shipping Costs
Shipping costs are non-refundable unless the issue was caused by us, such as an incorrect, damaged, or faulty item being sent.
Customers may be responsible for return shipping costs unless the return is due to an error on our part.
Cancelled Orders
If you need to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or dispatched, we may be able to cancel it.
If the order has already been dispatched, it cannot be cancelled and will need to follow the normal returns process if eligible.
Contact
For refund or return questions, please contact us through the contact details provided on the website.
