WEPN currently ships to customers in the United Kingdom.
All orders are processed as quickly as possible after payment has been received. Orders are usually processed within 1–2 working days, excluding weekends and bank holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with any available tracking information.
Delivery Times
Estimated UK delivery time is usually 2–5 working days after dispatch.
Delivery times are estimates only and may vary depending on the courier, delivery location, seasonal demand, public holidays, or circumstances outside of our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
From time to time, WEPN may offer free UK shipping above a certain order value. Any free shipping offer will be clearly shown on the website or at checkout.
Incorrect Shipping Information
Customers are responsible for entering the correct shipping details at checkout.
If an incorrect address is entered, please contact us as soon as possible. If the order has not yet been dispatched, we will do our best to update the address.
If the order has already been dispatched, we cannot guarantee that the address can be changed. WEPN is not responsible for orders lost or delayed due to incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Orders
If your order has not arrived within the expected delivery window, please contact us with your order number and delivery details.
We will review the issue and, where appropriate, contact the courier for further information.
Damaged Orders
If your order arrives damaged, please contact us within 14 days of receiving the order.
Please include:
- Your order number
- A description of the issue
- Clear photos of the damaged product and packaging
Once reviewed, we may offer a replacement, refund, or store credit depending on the circumstances.
Contact
For shipping questions, please contact us through the contact details provided on the website.
